This post brought to you by Walgreens. All opinions are 100% mine.
In this entry, my focus switches from writing to the lack of humanity of some company-taken decisions, which you may or may not agree with, but that you will certainly recognize as poor in compassion and customer care.
I’m talking about the ongoing dispute between Walgreens and Express Scripts. I’m sure you’ve heard about it. A one-phrase summary of the situation may be: Express Scripts Inc. decided that Walgreens was no longer a profit for them so they chose to kick it out of their pharmacy network.
‘Fine’, you could say, ‘Who cares?’ Well, I wouldn’t ask ‘who cares?’ when you – as a customer – risk not being able to buy your prescription drugs anymore because they’re no longer served at your community pharmacy as of January 1st of 2012. Now, perspectives change, don’t they?
The customer IS always the one affected by these sudden decisions and long diatribes… and the customer is poor communities, troops, employers, … YOU.
Now, Walgreens is a good-hearted company and is doing all it can to help people ease the burden placed on their shoulders by Express Scripts. In fact, they are offering a special membership – $5-$10/year – to help patients get their discount prescription drugs without having to drive off town to get their medicines. It’s the Prescription Savings Club at Walgreens, real manna from Heaven. The program also offers savings on over 8,000 products and diabetic supplies, plus bonuses apply when you purchase brand-name products. I think that’s really generous of them, especially since they’re currently at loss too.
Let’s pray for a positive end of this diatribe…
Author: Luana Spinetti
I’m a freelance writer and a cartoonist based in Italy.